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Use the FAQ feature above to find answers to your questions. Use the "contact us" link next to each FAQ to submit a more detailed query to a representative. Click here to view all FAQs by category. If you can not find an answer to your question, click here to contact a representative.

 
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Landlord Category: Tenant Screening
 
1. are tenant screening report available for non-us residents?
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No, at the current time you can only get a tenant screening report for US residents only. Read more
 
2. how do i run credit reports at cityleases.com?
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Screening a tenant is a good idea, at our websites we offer a variety of tenant background reports. Best of all there is no paperwork or approval process to screen a tenant. Read more to learn how to screen a tenant Read more
 
3. what are eviction reports?
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An eviction report will give you the eviction history of the individual you are running the report on. Read more
 
4. what is in rental and employment history report?
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Read more to see how rental and employment history report are created? Read more
 
5. how do i get a discount for credit reports?
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If you are planning to be a regular user of our tenant background reports, running multiple reports monthly. We do offer volume discount programs. Read more
 
6. how can i get help reading the tenant screening reports
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Read more to find out who to contact to get help reading the tenant screening reports Read more
 
7. what information is included in a cityleases.com credit report?
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Read more to learn what is included in our tenant screening reports. Read more
 
8. why use the cityleases.com tenant screening center?
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Click read more to learn the benefits and features of using Cityleases.com to run tenant screening reports Read more
 
9. my tenant says the criminal data is inaccurate, is this possible?
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In some cases criminal data may have a multiple hit. Read more to learn what this means. Read more
 
10. can i cancel the credit report request?
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Yes, please click the cancel link located in your report center. Read more
 
11. what tenant screening reports does cityleases.com offer?
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At Cityleases.com we a variety of reports. Read more to learn what types of report are offered. Read more
 
12. what do report balance, pending report, and report available mean?
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Read more to learn about using "My Credit Reports" for tenant screening Read more
 
13. what must my tenant do to complete the screening?
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Read more to learn what you tenant must do to complete the process and possible reason the report is unavailable. Read more
 
 
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